Reputation Management For Restaurants is offered by JW Maxx Solutions, an online reputation management firm located in Phoenix AZ with offices in Latin America. Here are some helpful tips from us to you.
We hope this helps you be more successful.

Food is essential to people, especially when they eat out. Dining at a restaurant generally costs more than making dinner at home, so people want to enjoy what they pay for. Restaurants are also about social interaction and entertainment, making the experience more than just food.

Why is Reputation Management For Restaurants so Important?

Because peoples’ dining experience is important to them, they won’t be happy if they have a negative experience, whether it’s unsatisfactory food or poor service. The dining industry is very competitive with plenty of options for consumers, so if someone has a bad experience with your restaurant, they likely won’t be back, or not soon anyway. They may also leave a negative review online. This has become easier with Google, social media, and all the review sites online.

When some people are angry over an experience they had at your restaurant, they want to make you pay. This might sound somewhat comical, but it’s so true, and the consequences can be worse than you think, especially when you consider the cumulative effect of negative reviews. Some frustrated customers will leave scathing, detailed reviews online, and tell people to stay away at all costs. Negative reviews like this and poor online ratings can hurt your business. After all, it’s 2019, and for a lot of us, when we’re considering trying somewhere new, the first thing we do is look the place up online to see what people are saying.

Reputation is earned, but that doesn’t mean it’s a fair game or entirely in your control. The quality of the restaurant experience you offer is in your control, but it’s not always going to be perfect, things happen. Sometimes even one negative review can stay at the top of search results or end up all over the internet, scaring customers away. The point is, the world of online reviews can be a rough place, and certainly not always just. There are things you can do, though. Let’s talk about reputation management.

What is reputation management for restaurants?

Reputation management for restaurants is about promoting your brand and image, addressing online negativity, and responding to reviews from your customers. Let’s look at some important aspects of this:

Have you checked out the services we offer on Small Business Reputation Management?

Ask for reviews: Correct, you don’t want bad reviews, but if you want the 5-star rating online, you need the positive ones. That’s why asking your customers to leave reviews is so important. There’s an important step that should be taken to reduce the number of negative reviews. Ask customers to let you know if they had a bad experience so you can make it right, and then be sure to follow through so they will come back and not leave a negative review. You can even request that they give you a chance to make up for the poor experience before leaving a review.

Respond to reviews: If someone leaves a negative review, it’s not too late. You can make things right and control damage by responding to the review. This is almost always an option online. Express regret that they had an unsatisfactory experience, and tell them you will take their complaints seriously to improve the future experience. In some cases, it may be worth it to offer a coupon to make up for it and to encourage them to come back and give your restaurant another chance. Generally, people will feel a lot better when they receive proper attention when they’ve made a complaint, so don’t underestimate the difference this can cause.

Use social media: Social media can be an extremely powerful tool for your restaurant. The best way to fight negativity is with positivity. You can use social media, such as Facebook or Instagram, to distribute positive content about your restaurant, and promote your brand and image. If all people find on social media are customer reviews, many of which might be harmful (Keep in mind that people are often more likely to leave reviews when they had a bad experience.), they won’t be impressed. Having a healthy and positive social media presence can make a big difference.

Why should I consider restaurant reputation management services?

Running a restaurant is no easy job. There’s a lot to keep track of, and your main focus needs to be in the house. You don’t want to be continually distracted by reviews and worrying about your online reputation. A reputation management services company can take this off your plate and free your time to focus on the restaurant itself. Dealing with online reviews and criticism just isn’t pleasant, and understandably it can be stressful. That’s why it’s so helpful to have a third party that can constructively deal with these issues so you don’t have to be so affected by it.

Reputation management companies such as ours offer a broad range of services. They can take care of your social media activity, monitor and respond to reviews. And ask your customers to leave reviews. These services also offer help where you don’t have the expertise, such as the use of SEO, which involves managing online content to bring positive information about your business to the top of search results and push negative reviews to the bottom. They are professionally trained to handle all these tasks, allowing you to focus on your areas of expertise, food, and customer service.

JW Maxx Solutions offers positive media outcomes to growth-oriented companies. We have an A-plus rating with the Phoenix BBB and are a trusted brand. We also provide for those who need Personal Reputation Management services to enhance their name and personal brand.

Online Reputation Management For Restaurants – Our Service

 

The online reputation management of your restaurant is always at risk. One unhappy customer can ruin your customer base with a negative rating.

This is where restaurant online reputation management comes in. Our company can help you polish your online image and mitigate bad reviews.

Our competent team will fully manage your ratings and reviews. In addition to that, we manage the feedback, including the negative reviews, so that you can focus on your business. Our team will help you build brand and customer loyalty.

Review generation

Our team uses a multi-faceted approach to build a positive online reputation. Savvy restaurant owners are now getting serious about their feedback – that’s why they focus on reviews. But it’s not easy to reach out to customers and ask for reviews.

If customers are happy, they will leave a thumbs up button. But if they ate unsatisfied, they will click the thumbs down button and leave a negative comment. For any negative feedback, the team will help you rectify the situation before the review hits a major website.

Besides that, we’ll contact your best customers and ask them to review the sites via email. There will be links to the reviews that can be sent to the main review site.

Review generation also encourages customers to review their feedback on websites like Yelp, Google, Trip Advertiser, etc. This boosts your credibility online.

We manage posts on social media

It’s estimated that half of Facebook users expect a response within a day. With such kind of pressure, you must keep tabs on what your customers are saying online. Our team will focus on building a customer base, building a fan base, and conducting customer service.

We have experienced reps that compose engaging and captivating content. Also, we use the best practices to create a meaningful social media campaign. Our business solution caters to the needs of even the busiest restaurants.

 

All reviews in one place

We create a dashboard to ensure everything is in one place. Our team will respond promptly to all reviews so that they can appear in your business. With just a simple click, we can analyze when the review was posted and determine how the online reputation has changed over time.

Apart from monitoring your reviews and ratings, our team will monitor our online mentions. And if they spot something damaging, we’ll notify you immediately and recommend the right action.

You also get powerful alerts and analytics. The dashboard managers will manage the positive and negative alerts and send every review in your inbox. Our goal is to boost the overall customer reputation.

Restaurant presence builder

If you want potential customers to find your business easily, you should ensure you have an accurate site. But having an effective online presence requires a few things. You must have a mobile-friendly website and capitalize on social media channels like Twitter and Facebook. We ensure restaurants are fully optimized to create accurate listings.

This will not only help with the restaurant’s SEO but also drive new results.

Our team believes that online listing is more than just allowing your business to appear on the SERPs. All existing listings must be edited for accuracy.

SMS report marketing

Whether you want to increase customer engagement or boost loyalty, our team can help. We also offer loyalty programs to help you track, text, or retain customers. If your restaurant is lower than the ordinary day, we’ll help you send alerts and discounts to customers.

Reputation reports

The reports you get for your restaurant are rolled into actionable analytics. This will give a better picture of reputation, visibility, and competitive search.

We offer full reputation management for restaurants service

Our team will do all the work of requesting reviews. And we respond to even the negative ones. We’ll also diffuse the reviews according to the needs of the customer. We have a system that detects the negative review and rectify with damage control. A notice will be dispatched to you if anything needs to be done. Our focus is to deliver the best results to customers.

After our analysis, we give custom reports that include all the metrics you should know.

Our experienced team of experts will take care of everything digital. Whether it’s improving the reputation of your restaurant business or defending your online negativity, the team will fix them without ruining your reputation. We focus on reputation management for restaurants, and we are experts at it.