For businesses that haven’t been keeping track of their online reputation, it’s no fun to log on and be greeted by some nasty surprise. It’s important for companies to do a basic search at least weekly, if not daily, about what is being said about their brand online. Sometimes all it takes its one bad reviews or negative comment to drag down sales or make customers think this company might not suit their needs.
That’s why being a part of the online conversation and taking a hand in controlling what is being said about your brand is an essential part of the process. Be sure to find unique ways to interact with customers, offering phone, e-mail and social media outlets for them to share their experience. Thank them for positive mentions, and address all of them, even those who have complaints. It’s important because this will allow businesses to hear feedback to help make improvements and hopefully avoid nasty mentions as well all in one swoop.
JW Maxx Solutions knows at times, it’s hard to fit extra time into a busy schedule. Many business owners already have a full plate, and struggle with being spread too thin. With meetings, errands, decision making and of course life outside of work, sometimes it’s best to get help with what is needed. When it comes to reputation management, it’s something that does require time and dedication. For those who could benefit from someone who will dedicate their time and energy to making it right, JW Maxx Solutions is a clear choice.Read More